AHMED SHAKER SHARABY
ICT Services Specialist & IT Support Engineer
📍 United Arab Emirates | 📞 971552190590
📧 ahmed@sharaby.cloud | 🌐 Portfolio: sharaby.cloud
PROFESSIONAL SUMMARY
ICT Specialist with 20+ years of experience in IT infrastructure, Microsoft 365 administration, and network security. Expert in digital transformation, JAMF School management, and large-scale cloud migrations across the UAE, KSA, and Egypt.
PROFESSIONAL EXPERIENCE
Bloom Education (MBRS) – Dubai, UAE
IT Engineer | March 2026 – Present
- Apple Ecosystem Management: Expertly managing macOS and iOS devices through JAMF School, implementing zero-touch deployment and full security compliance.
- Network Infrastructure: Monitoring critical hardware, including Wi-Fi controllers and Access Points, ensuring seamless LAN/WAN connectivity.
- Academic Support: Providing technical leadership for high-stakes online assessments (NWEA MAP Exams), ensuring 100% platform stability.
- Operations & Training: Resolving complex incidents and conducting technical training sessions for faculty to enhance digital literacy.
Emirati Talent Competitiveness Council (ETCC) – Abu Dhabi, UAE
IT Technical Support Engineer | Jan 2025 – Feb 2026
- Infrastructure Audits: Conducted daily proactive technical audits for server room equipment and network switches to ensure 99.9% uptime.
- Secure Access: Managed restricted-access systems and ensured strict compliance with data-security protocols.
- Hardware Lifecycle: Performed diagnostics and firmware upgrades on critical IT assets and managed enterprise-grade printer fleets.
Ministry of Education – Dubai, UAE
IT Technical Support Engineer | Aug 2025 – Dec 2025
- Digital Transformation: Supported secure access operations within the Digital Transformation & AI Sector.
- Security Governance: Ensured confidentiality, access governance, and information-protection standards across digital workflows.
Caterpillar Inc. – UAE & KSA
IT Technical Support Engineer | Apr 2025 – Aug 2025
- Regional Support: Provided L1 & L2 technical support for both UAE and Saudi Arabia branches, ensuring operational continuity.
- Identity Management: Executed IAM processes, including user provisioning and authentication management, aligned with corporate security policies.
Dhafra Region Municipality – Abu Dhabi, UAE
IT Technical Support Engineer | Aug 2024 – Mar 2025
- M365 Migration: Migrated 350+ PCs and 3,000+ users from on-premises Exchange to Microsoft 365 ahead of schedule.
CORE SKILLS
- Cloud: Microsoft 365 Administration (Exchange, SharePoint, Teams), Azure AD.
- MDM: JAMF School, macOS & iOS Deployment.
- Networking: LAN/WAN, Wi-Fi Controllers, Firewalls, HIKVISION Access Control.
- Support: Incident Management, Hardware Diagnostics, RMA Handling.
EDUCATION & CERTIFICATIONS
- Postgraduate Diploma: Website Programming (2023).
- Bachelor’s Degree: Kafr Elsheikh University, Egypt (2004).
- Certifications: MCTS, MCSA, HIKVISION HCSA (Access Control & Video Intercom).